Terms and Conditions

Terms and Conditions

Last Updated: 3 October 2025

Please read these Terms and Conditions carefully before using www.paperthistle.co.uk (the “Website”) or purchasing products from Paper Thistle (“we”, “our”, “us”). By accessing or using the Website, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use the Website or purchase our products.

1. Website Use

1.1 Eligibility
You must be at least 16 years old to use the Website and make purchases. By using the Website, you confirm that you meet this requirement.

1.2 Intellectual Property
All content on the Website, including text, images, graphics, logos, and software, is the property of Paper Thistle Ltd or its licensors and is protected by UK and international copyright and trademark laws.

You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without prior written permission.

1.3 Prohibited Use
You agree not to:

  • Use the Website for illegal or fraudulent purposes

  • Upload viruses, malware, or other harmful content

  • Interfere with the operation or security of the Website

  • Attempt to gain unauthorised access to our systems or data

1.4 Website Availability
We aim to keep the Website available 24/7. However, we do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or other reasons without liability.

2. Account Registration

If you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.

You must notify us immediately of any unauthorised use or breach of security.

3. Product Information

We make every effort to provide accurate product descriptions, pricing, and availability. However, we cannot guarantee that product descriptions, images, or other content are free from errors.

Prices may change without notice, and we reserve the right to correct errors or update information at any time.

4. Orders and Acceptance

4.1 Placing Orders
When you place an order, you are making an offer to purchase products or services from Paper Thistle Ltd. Orders are subject to acceptance by us. This includes subscription services such as Paper Thistle Plus Membership, which are governed by separate membership terms.

4.2 Order Acceptance
We reserve the right to accept or reject any order for any reason, including:

  • Product unavailability

  • Errors in pricing or product information

  • Suspected fraudulent activity

We will notify you of order acceptance via email. A contract is formed when we confirm your order.

4.3 Confirmation Emails
Order confirmation emails are for your information and do not constitute acceptance of the order.

5. Payment

Payments can be made using the methods displayed on the Website at the time of purchase. Payment must be received in full before we dispatch your order or activate a subscription.

All payment information is processed securely by our payment provider (e.g., Stripe). We do not store full card details on our servers.

6. Delivery

6.1 Shipping
We aim to dispatch orders within the timeframe specified on the Website. Delivery times are estimates and cannot be guaranteed.

6.2 Risk and Title
Risk in products passes to you on delivery. Ownership (title) transfers once payment has been received in full.

6.3 Damaged or Lost Items
If a product is damaged or lost in transit, please contact us immediately with your order details and evidence (e.g., photos of damage). We will investigate and arrange a replacement or refund where appropriate.

7. Returns and Refunds

We comply with UK consumer law. You may have the right to cancel your order and return products within 14 days of receipt for a full refund, unless the product is personalised, made to order, or a non-refundable service such as the Paper Thistle Plus Membership.

Returned items must be in their original condition. Shipping costs for returns may be your responsibility unless the product is faulty or damaged.

For full details, please see our Returns Policy on the Website.

8. Warranties and Liability

8.1 Product Quality
Products are sold as described and with reasonable care and skill.

8.2 Limitation of Liability
To the maximum extent permitted by law, Paper Thistle Ltd shall not be liable for:

  • Indirect or consequential loss

  • Loss of profit, revenue, or data

  • Any loss or damage beyond the purchase price of the product

Nothing in these Terms limits your statutory rights as a consumer under UK law.

9. Marketing Communications

By placing an order or signing up on the Website, you may consent to receive marketing communications via email, SMS, or post.

You can withdraw your consent at any time by:

10. Privacy and Cookies

We collect and process personal data in accordance with our Privacy Policy and use cookies in accordance with our Cookie Policy.

11. Complaints

If you have a complaint about a product or service, please contact us via:

We will investigate your complaint and respond promptly.

12. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on the Website with an updated “Last Updated” date. Continued use of the Website constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Scotland.

14. Contact Us

For questions about these Terms and Conditions:

Paper Thistle
Email: hello@paperthistle.co.uk
Address: Third Floor, 3 Hill Street, Edinburgh, Scotland, EH2 3JP