Order Cancellations

✨ In summary: Orders cannot usually be cancelled or amended once placed, but we will always show understanding and flexibility in exceptional and compassionate circumstances.

Cancellations Policy

At Paper Thistle, we work hard to process and dispatch orders as quickly as possible so that your books and products reach you without delay. Because of this, once an order has been placed, it usually enters our fulfilment process immediately.

Can I Cancel My Order?

  • Unfortunately, we are unable to accept cancellations once an order has been placed.

  • This is because, in most cases, your order will already be processed, packed, or dispatched by the time a cancellation request reaches us.

Exceptional Circumstances

We understand that sometimes life brings unforeseen challenges. For this reason, we will consider cancellations only in exceptional circumstances, such as:

  • A serious medical decline affecting the customer or their close family.

  • A bereavement.

In such cases, please contact us as soon as possible at hello@paperthistle.co.uk, and we will handle your request with compassion and care.

Amending an Order

  • Once an order has been placed, it cannot be amended (e.g., changing delivery address, swapping items, or adding to the order).

  • If you forgot an item, you will need to place a new order.

  • If you ordered something by mistake, you are welcome to request a return once the item arrives, following our Returns Policy.

Our Approach

We know that mistakes happen, and we will always do our best to help within the boundaries of what is practical once orders or subscriptions are in motion. Our aim is to balance fairness to our customers with the realities of being a small, independent business processing orders swiftly.

Contact Us

If you have any questions or exceptional circumstances to discuss, please contact our team:

📧 hello@paperthistle.co.uk