january sale
25% off selected Scottish titles
Help & Knowledge Base
Welcome to the Paper Thistle Help Centre. Find quick links and clear information about your orders, membership, and store policies.
About Paper Thistle
About Us
Learn about who we are, what we do, and how we support independent Scottish bookselling.
Accessibility
How we make Paper Thistle accessible for all readers across web and print.
Contact Us
Need help or want to share feedback? Get in touch with our friendly support team.
Orders, Delivery & Returns
Delivery Information
Details on delivery times, shipping methods, and eco-friendly packaging.
Cancellations
How to cancel or update your order before it’s shipped.
Returns & Refunds
Our simple returns and refunds process for peace of mind.
Memberships & Rewards
Plus Membership
Discover the benefits of Plus Membership, including discounts and special perks.
Book Points Programme
Earn points with every purchase and redeem them for future rewards.
Free Cuppa Promotion
Enjoy a free cuppa at partner cafés through our community promotion.
Policies & Legal
Privacy Policy
How we collect, store, and protect your personal data securely.
Cookie Policy
Understand how we use cookies to enhance your browsing experience.
General Terms
Our complete terms and conditions for shopping with Paper Thistle.
Modern Slavery Statement
Our commitment to ethical, transparent, and fair trading practices.
Marketing Policy
How we use your preferences for newsletters and promotional content.
Financing Policy
Information about available financing and fair payment options.
Gift Cards Policy
Buy, redeem, or check balances for Paper Thistle gift cards.
Online Pricing & Payments
Learn about our transparent pricing, payment options, and offers.
Complaints Process
Raise a concern or complaint and see how we’ll resolve it promptly.